Refund policy

Refund & Returns Policy

Damaged or Incorrect Items
If your order arrives damaged, faulty, or if you received the wrong item, please contact us at info@capeandcane.co.za within 48 hours of delivery, including a photo of the item and packaging. We'll arrange a replacement or full refund at no cost to you.

Change of Mind
Due to the nature of alcohol products, we're unable to accept returns or offer refunds for change of mind once an order has been dispatched, unless the bottle is unopened, unused, and in its original packaging, and you contact us within 7 days of delivery. A restocking and courier fee may apply.

Mystery Boxes
Because the contents of our Mystery Boxes (Discovery, Curator's, Reserve, and Collector's Vault) are curated as a surprise at the time of your order, these are final sale and not eligible for change-of-mind returns. Damaged or faulty items within a box are still covered under our Damaged or Incorrect Items policy above.

Age Verification Failures
If a delivery cannot be completed because valid proof of age could not be provided at the door, the order will be returned to us and a refund issued minus any courier fees already incurred.

How Refunds Are Processed
Approved refunds are issued back to your original payment method via the payment portal, and typically reflect within 5-10 business days depending on your bank.

Non-Returnable Items
Opened bottles, and any item not in its original resellable condition, cannot be accepted for return under South African liquor retail regulations.

Contact Us
For any refund or return query, reach out to us at info@capeandcane.co.za or 062 214 7796.