Delivery Policy
Delivery Policy
Order Fulfillment
All orders placed on Cape & Cane are fulfilled and shipped directly by our trusted liquor partner from their central warehouse in the Western Cape. Once your order is confirmed, it's handed straight to our courier network for dispatch.
Delivery Timelines
- Local (Cape Town): 0–2 working days
- Rest of South Africa: 2–5 working days
- Express delivery is available in select areas for faster turnaround — this option will appear at checkout if available for your address
While we aim for timely delivery, occasional delays can occur due to courier volume, weather, or address-verification issues. We'll keep you informed if anything affects your order.
Delivery Rates
Delivery rates are calculated at checkout based on your location and order size, and are set directly by our courier partners. We don't add any margin to delivery fees — you pay exactly what the courier charges.
Age Verification on Delivery
As required by law, all alcohol deliveries require proof of age. You (or someone 18 years or older) must be present to sign for the order and may be asked to present a valid ID. Orders cannot be left unattended or handed to anyone unable to verify they are 18+.
Order Tracking
You'll receive tracking information once your order has been dispatched, along with SMS, call, or email updates from the courier ahead of delivery.
Delivery Issues
If your courier is unable to reach you, they'll attempt to make contact to arrange an alternative delivery time. If you experience an issue with a delivery, please contact us at [your email] and we'll help resolve it with our courier partner.
International Delivery
At this time, Cape & Cane delivers within South Africa only. If you're outside South Africa and interested in a future order, please get in touch and we'll let you know as options become available.